BlackjackCity Privacy Policy

At Blackjack City Casino, we are committed to protecting your personal data and respecting your privacy at every stage of your gaming journey. This policy explains how we collect, use, store and safeguard your information whenever you register, deposit, play or withdraw funds through our platform. Operated by White Hat Gaming Limited, licensed by the UK Gambling Commission under licence number 52894 and by the Malta Gaming Authority under licence MGA/B2C/370/2017, we take data protection seriously across every market we serve, including our Blackjack City Casino UK operation and our international customer base.

Information We Collect

We at BlackjackCity gather several categories of information to provide you with a secure and personalised gaming experience. This includes information you give us directly, information generated through your account activity, and technical data collected automatically when you access our site.

• We collect registration details such as your full name, date of birth, residential address, email address and telephone number
• We record identity verification documents required to comply with anti-money laundering and licensing obligations
• We track deposit, withdrawal and betting history, including game types and wagering activity
• We gather technical information such as your IP address, device type, browser and operating system
• We log communications you have with our customer support team via live chat, email or our Help Centre

How We Use Your Information

Our BlackjackCity platform uses your data to verify your identity, process payments securely, prevent fraud and underage gambling, and personalise your experience while you enjoy blackjack city casino real money games. We also use your information to communicate important account updates, respond to support requests, and administer promotions such as our welcome bonus and VIP loyalty programme.

• We use your data to comply with regulatory obligations under our UK and Malta licences
• We use your betting and deposit history to assess eligibility for bonuses and to apply responsible gambling checks
• We use your contact details to send marketing communications where you have given consent, which you may withdraw at any time

Cookies and Tracking Technologies

When you visit our blackjack city casino official site, we use cookies and similar technologies to remember your preferences, keep you securely logged in, and analyse how you interact with our games and promotions. Cookies also help us measure the effectiveness of our marketing campaigns and improve the overall performance of blackjack city casino online. You can manage or disable cookies through your browser settings, though some features of our site may not function correctly without them.

Sharing Your Information

We do not sell your personal data. However, Blackjack City Casino may share information with trusted third parties to operate our services effectively.

• We share data with White Hat (Holdings) Limited, which may handle marketing services, systems development, certain payment channels and customer support on our behalf
• We share data with regulated payment providers, including Apple Pay, PayPal, Visa, Mastercard, Skrill and Neteller, to process deposits and withdrawals
• We share data with identity verification and fraud prevention providers to meet our licensing obligations
• We share data with regulators, including the UK Gambling Commission and the Malta Gaming Authority, and with our alternative dispute resolution provider, eCOGRA, where required

Data Security

At Blackjack City Casino, we implement industry-standard technical and organisational measures, including encryption, secure servers and restricted access controls, to protect your personal information from unauthorised access, loss or misuse. Customer funds are held separately from business accounts at the medium level of protection required by the UK Gambling Commission, giving you additional assurance over how your money is safeguarded.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including meeting our legal, regulatory and accounting obligations. Where your account becomes inactive, our standard inactivity rules apply, and we retain relevant records in line with applicable gambling and financial regulations even after account closure.

Your Rights

As a registered player at BlackjackCity, you have rights over your personal data under applicable data protection laws, including the UK General Data Protection Regulation and equivalent Malta and EU legislation.

• You have the right to request access to the personal data we hold about you
• You have the right to request correction of inaccurate or incomplete information
• You have the right to request erasure of your data, subject to our legal and regulatory retention obligations
• You have the right to object to or restrict certain processing, including direct marketing
• You have the right to request a copy of your data in a portable format

To exercise any of these rights, you may contact our support team, and we will respond in accordance with applicable legal timeframes.

International Data Transfers

Because Blackjack City Casino online serves players across Great Britain and international markets, your data may be transferred to and processed in countries outside your country of residence, including Gibraltar and Malta. Where such transfers occur, we ensure appropriate safeguards are in place to protect your information in line with applicable data protection standards.

Children's Privacy

Our services are strictly intended for individuals aged 18 or over. We do not knowingly collect personal data from minors, and we apply robust age and identity verification procedures to prevent underage access to our platform.

Third-Party Links

Our site may contain links to third-party websites, including payment providers and game studios such as Pragmatic Play, Evolution Gaming and NetEnt. We are not responsible for the privacy practices of these third parties, and we encourage you to review their respective privacy policies before sharing any personal information.

Updates to This Policy

We may update this BlackjackCity policy periodically to reflect changes in our practices, technology, or legal requirements. We will post any updates on this page, and where changes are significant, we will notify you directly through your registered account or email address.

Contact Us

If you have questions about this policy, wish to exercise your data protection rights, or would like further information beyond a general blackjackcity review of our practices, our support team is available 24/7 via live chat, our Help Centre, or by emailing support@blackjackcity.com. We are here to ensure your experience with us remains transparent, secure and trustworthy.